Shipping Policy

At 3D Lab Solutions, we strive to provide a seamless and reliable shipping experience for our customers. This shipping policy outlines important information regarding shipping methods, processing times, delivery estimates, international shipping, and more. Please review the following details carefully to ensure a smooth delivery of your custom 3D lab equipment.

Processing Time:

  • Upon receiving your order, our team will begin processing it within 1-2 business days. For custom items and designs we will contact you with an ETA for completion.

Shipping Methods and Delivery Estimates:

  • We offer multiple shipping methods to cater to various customer needs. The available shipping options will be displayed during the checkout process based on your location.

  • The delivery estimates provided during the checkout process are calculated based on the processing time, selected shipping method, and destination.

  • Please note that these delivery estimates are approximate and do not include potential delays caused by unforeseen circumstances, such as natural disasters, customs clearance, or other external factors beyond our control.

Shipping Costs:

  • The shipping costs will be calculated based on the weight, dimensions, destination, and selected shipping method. The applicable shipping fees will be displayed during the checkout process.

  • From time to time, we may offer free shipping promotions. Any ongoing promotions or discounts will be clearly communicated on our website or through our marketing channels.

Order Tracking:

  • Once your order is shipped, we will provide you with a tracking number and relevant tracking information via email. You can use this information to track the status and progress of your shipment on our website or with the respective shipping carrier.

International Shipping:

  • We understand that our customers come from various parts of the world. Therefore, we offer international shipping to most countries. However, please note that international shipping may be subject to additional fees, customs duties, taxes, and import regulations imposed by the destination country.

  • It is your responsibility as the customer to ensure that the products you order comply with the import regulations and laws of your country. Any customs duties or taxes imposed by the destination country will be your responsibility.

Shipping Address:

  • Please ensure that the shipping address provided during the checkout process is accurate and complete. We cannot be held responsible for delays or undelivered packages caused by incorrect or incomplete shipping information.

Shipping Damages or Loss:

  • We take utmost care in packaging and handling your orders to minimize the risk of damages during transit. However, if you receive a damaged item, please contact our customer support team within 48 hours of delivery with supporting photographs, and we will assist you in resolving the issue promptly.

  • In the unfortunate event of a lost package during transit, please reach out to our customer support team, and we will initiate a thorough investigation with the shipping carrier to locate your package or arrange a replacement if necessary.

Returns and Exchanges:

- For information regarding returns, exchanges, and our warranty policy, please refer to our dedicated Return Policy, which can be found on our website.

Please note that this shipping policy is subject to change without prior notice. Any updates or modifications to our shipping policy will be communicated on our website.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at admin@3dlabsolutions.com.au, who will be happy to assist you.

Last Updated: July 18, 2023