Refund Policy

At 3D Lab Solutions, we want you to be completely satisfied with your purchase of custom 3D lab equipment. This Returns Policy outlines our guidelines and procedures for returning or exchanging items. Please read the following information carefully to understand our policies and procedures.

For Online orders:

Order cancellation policy:

You have until midnight the same day you placed your order to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been processed to be shipped out to you.

Return Process:

1. Contact our customer support team: To initiate a return or exchange, please contact our customer support team within 5 days of receiving your order. You can reach us through email, phone, or the contact form on our website. Please provide your order details, reason for return, and any supporting information or photographs if applicable.

2. Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and provide instructions on how to proceed with the return or exchange.

3. Pack and Ship: Pack the item securely in its original packaging, ensuring that it is protected during transit. Include the RA number on the outside of the package. You will be responsible for the shipping costs associated with returning the item unless the return is due to our error or a defective product.

4. Shipping the Return: Use a reputable shipping service with tracking to return the item to our designated address. We recommend insuring the package to protect against loss or damage during transit. Retain the tracking number for reference.

5. Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned above. If the item is approved for return or exchange, we will process the refund or initiate the exchange based on your preference.

Refunds:

  • Refunds will be issued using the original payment method used for the purchase.

  • Please note that shipping fees, customs duties, or taxes paid at the time of delivery are non-refundable.

  • Refunds will be processed within 5-7 business days after receiving the returned item and completing the inspection.

Exchanges:

  • If you wish to exchange the item for a different product or a variation of the same product, please indicate your preference when contacting our customer support team. We will provide further instructions on the exchange process.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team immediately with supporting photographs. We will guide you through the process of returning the item and provide a replacement or refund, depending on your preference.

For Custom orders:

Inspection and Rejection of Nonconforming Products

  • Purchaser shall inspect Products no later than five (5) days after receipt (Inspection period). The purchaser will be deemed to have accepted the received Products unless it notifies Seller in writing of any Nonconforming Products during the Inspection Period, furnishing evidence or other documentation if required. "Nonconforming Products" means only those delivered Products, or quantity thereof, which are different than identified in the Order Confirmation.

  • If notified in accordance with Section 5.1, Seller shall, in its sole discretion, (a) replace such Nonconforming Products with conforming Products, or (b) credit the price for such Nonconforming Products or, in the event of partial delivery, adjust the invoice to reflect the actual quantity delivered. Seller reserves the right to inspect Products. Purchaser acknowledges and agrees that the remedies set forth herein are the exclusive remedies for delivery of Nonconforming Products.

  • Any returns, if authorised, shall be handled in accordance with the return section below

Limited Warranties:

  • Seller warrants to Purchaser that Products will conform to Seller's published specifications for (a) one (1) year from the date of shipment of Products.

  • Seller warrants that Services shall be performed in a professional and workmanlike manner in accordance with generally recognised industry standards for similar services and Seller shall devote adequate resources to meet its obligations under the Agreement. Any claim that Seller has breached the obligation herein must be made within the ninety (90) day period after the performance of the applicable Services..

  • Except for the warranties set forth above, Seller makes no warranty whatsoever with respect to Products (including any uses thereof), Services, technical assistance or information that it provides, including (a) warranty of merchantability; (b) warranty of fitness for a particular purpose; or (c) warranty against infringement of intellectual property rights of a third party; whether express or implied by law, course of dealing, course of performance, usage of trade, or otherwise. Any suggestions by Seller regarding use, selection, application or suitability of Products shall not be construed as an express or implied warranty.

  • The limited warranties set forth above do not apply unless: (a) Purchaser gives written notice of the defect(s) to Seller immediately upon discovery; (b) if applicable, Seller is given reasonable opportunity to examine the relevant Products or Services; and (c) the defect(s) are verified by Seller.

 Returns:

  • Purchaser shall not return Products without Sellers prior written consent. Seller reserves the right to inspect Products at Purchasers site and/or require disposal instead of return. All returns must be in compliance with Seller’s instructions and may be subject to a restocking charge. Title to returned Products shall transfer to Seller upon acceptance.

Please note that this Returns Policy is subject to change without prior notice. Any updates or modifications to our policy will be communicated on our website.

If you have any further questions or concerns regarding our Returns Policy, please don't hesitate to contact our customer support team, who will be happy to assist you.

Last Updated: July 18, 2023